Future Retail Newsletter #121

How online consumer behavior differers between generations, retail tech that was transformed by COVID-19, and how retailers are reimagining the shopping space.

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hbr.org RETAIL // What Safe Shopping Looks Like During the Pandemic Given this uncertainty as well as the challenges of finding a “one-size-fits-all” set of guidelines, these three general principles can help retailers implement social distancing. Read More voguebusiness.com RETAIL // Rethinking The Store Of The Future Brands have been moving online to engage consumers, but with stores reopening, retailers will have to reimagine experiential spaces and a way to limit high-touch services. Read More thinkwithgoogle.com CONSUMER INSIGHTS // Understanding The Consumer Mindset During Coronavirus With billions of people staying home, normal life has been totally disrupted. People’s routines, needs, and priorities are changing almost daily. And marketers are feeling the effects as their plans are being thrown out the window. Read More retailcustomerexperience.com CONSUMER INSIGHTS // Online Consumer Behavior Differs Among Generations Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers and behavior changes within the consumer generations. Read More frameweb.com TECH // Three Retail Technologies COVID-19 Transformed From Gimmick To Godsend The pandemic has forced a much broader swathe of brick-and-mortar retailers to invest in technologies that have long been touted as the future of the industry, but had until now gained limited traction. Read More intelligence.wundermanthompson.com TECH // Personal Protective Environments Personal protective equipment (PPE) like gloves and masks aren’t going away anytime soon. But as consumers look for further safeguards against viral and bacterial contaminants, brands are turning their attention to a new type of PPE: personal protective environments. Read More healthcaredive.com BRAND HIGHLIGHT // Walmart To Expand Health Centers To Florida The retail giant, which has been expanding its healthcare presence during the COVID-19 pandemic, also plans to open additional clinics in Georgia this year and is eyeing an expansion into Chicago. Read More cnn.com BRAND HIGHLIGHT // While Most Retailers Struggle, Aldi Plans To Open 70 New Stores Retailers are expected to close stores in record numbers this year, but German discount grocery chain Aldi is still expanding in the United States. Read More retaildive.com BRAND HIGHLIGHT // CVS Launches Spoken Prescription Tech For App Users The feature provides information in either English or Spanish, and tells users which prescription they are holding and how to take the medication. The company noted that the feature helps visually-impaired patients discern between their medications. Read More outform.typeform.com OUTFORM // Newsletter Survey How are we doing? Please take a moment to provide your feedback on our Future Retail Newsletter. Read More outform.com OUTFORM // Get More Innovation News Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail. Read More