The following terms and conditions (“Terms and Conditions”) are for the sale of products
(“Products”) by Outform, Inc. (“Outform “) to Outform customers (“Customers”).
1. ACCEPTANCE AND CANCELLATION OF ORDERS
All orders are subject to acceptance in writing by Outform or a duly authorized agent of Outform seven (7) days from the date it was sold. Any written acknowledgement of receipt of an order shall not, in and of itself, constitute such acceptance. Orders accepted by Outform may be cancelled by Customer upon written consent of Outform provided such order is not “NC/NR” or “Non-Cancelable/Non-Returnable”, “Non-Standard Products” or governed by a Purchase Agreement Letter. Non-Standard Products are defined as Products that are special orders, custom orders, and orders for non-standard products, products not customarily in stock or orders for value-added products. Non-standard products are non-cancelable and non-refundable. In the event of cancellation or other withdrawal of an order for any reason, and without limiting any other remedy which Outform may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges shall include all expenses incurred and commitments made by Outform, and shall be paid by Customer to Outform. Customer requests to reschedule are subject to acceptance by Outform in its sole discretion. Orders may not be canceled or rescheduled after the order has been submitted by Outform to the shipment carrier. Outform reserves the right to allocate sales and limit quantities of selected Products among its customers in its sole discretion. Product specifications and availability are subject to change without prior notice.
Customer must notify Outform within fourteen (14) days from date of shipment of any defective product. (See OUTFORM’S LIMITED WARRANTY AGREEEMNT for further information.) Returns are normally accepted when completed within 30 days of the ship date. If Outform agrees to accept a return, return freight charges must be prepaid by customer. Outform will not accept COD shipments. Some products may require return directly to the manufacturer. Contact a sales representative for a Return Materials Authorization Number and addressing instructions prior to returning any product. The foregoing statements concerning Returns do not apply to NON-CANCELABLE/NON-RETURNABLE PRODUCTS. (See the NON-CANCELABLE/NON-RETURNABLE PRODUCTS section in these terms.)
1b. Counterfeit Product Prevention Clause
Only products originally shipped from Outform or from a supplier at Outform’s direction (drop-ship) will be returned to Outform. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Outform, the Customer certifies that the products were purchased from Outform and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging (manufacturer or Outform) and unused condition (except defective). Electro Static discharge sensitive products should not be opened except under controlled conditions.
Orders are billed at the prices in effect at the time of shipment. Prices will be as specified by Outform and will be applicable for the period specified in Outform’s quote. If no period is specified, quoted prices will be applicable for thirty (30) days. The catalog reflects the latest pricing information available at the time of printing. Prices shown in the catalog are subject to change without notice. Prices are subject to increase in the event of an increase in Outform’s costs or other circumstances beyond Outform’s reasonable control. If Customer does not purchase the quantity upon which quantity prices are based, Customer will pay the non-discounted price for the quantity actually purchased and/or a cancellation or restocking fee. Prices are exclusive of taxes, impositions and other charges, including sales, use, excise, value-added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent’s and broker’s fees, bank fees, consular fees, and document fees.
3. TERMS OF PAYMENT
All payments must be made in the currency billed on the original invoice.
Credit cards accepted include major credit cards, purchase cards, and major bank debit cards including MasterCard, VISA, Diners Club, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipment of order. Payment Terms via net thirty (30) days is available to businesses with three references or as otherwise specified by Outform. Prepaid Wire Transfer/EFT/Pro forma: Customers can wire the funds to Outform’s bank. After an order is placed an e-mail notification will be sent including a Pro forma invoice with Outform’s bank information, the merchandise total, shipping charges (if applicable) and a $25 (USD) wire transfer/ EFT fee. Outform will reserve stock for 72 hours on orders awaiting funds. Orders will be cancelled after 20 business days if funds have not been received. Customer is responsible for any and all duties and taxes.
3.1 TERMS OF PAYMENT
For All Orders
Customer agrees to pay the entire net amount of each invoice from Outform pursuant to the terms of each such invoice, without offset or deduction. Orders are subject to credit approval by Outform, which may in its sole discretion at any time change the terms of Customer’s credit, require payment in cash, bank wire transfer/EFT or by official bank check, and/or require payment of any or all amounts due or become due for Customer’s order before shipment of any or all of the Products. If Outform reasonably believes that the Customer’s ability to make payments may be impaired or if Customer fails to pay any invoice when due, Outform may suspend delivery of any order or any remaining balance thereof, until such payment is made or cancel any order or any remaining balance thereof. Customer will remain liable to pay for any Products already shipped and all Non-Standard Products ordered by Customer. Customer agrees to submit such financial information as Outform may reasonably require for determination of credit terms and/or continuation of credit terms. Checks are accepted subject to collection and the date of collection will be deemed the date of payment. Any check received from Customer may be applied by Outform against any obligation owing by Customer to Outform under this or any other contract, regardless of any statement appearing on or referring to such check, without discharging Customer’s liability for any additional amounts owed by Customer to Outform. The acceptance by Outform of such check will not constitute a waiver of Outform’s right to pursue the collection of any remaining balance. Invoices not paid when due will bear interest to date of payment at the annual rate of eighteen (18%) percent or such lower rate as may be the maximum permitted by law. If Customer fails to make payment when due, Outform may pursue any legal or equitable remedies, in which event Outform will be entitled to reimbursement of costs for collection and reasonable attorneys’ fees. There is a $25 (USD) service charge on all returned checks.
4. SALES TAX
Shipments within the United States
When required by law, Outform will collect Federal, State and/or Local sale, use, excise, and other taxes that apply to a Customer’s shipment. These taxes are in addition to the purchase price of the Products subject to an order. Customer will remit the correct tax unless customer is tax exempt and Outform has a valid signed certificate on file. Shipments outside of the United States
All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of the Customer and due at the time of delivery.
5. DELIVERY AND TITLE
All shipments by Outform are F.O.B. point of shipment from Outform’s facility and the amount of all transportation charges will be paid to Outform by the Customer in addition to the purchase price of the Products. Subject to Outform’s right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer. Outform will make reasonable efforts to initiate shipment and schedule delivery as close as possible to Customer’s requested delivery date(s). Customer acknowledges that delivery dates provided by Outform are estimates only and that Outform will not be liable for failure to deliver on such dates. Selection of the carrier and delivery route will be made by Outform unless specifically designated by Customer. Outform reserves the right to make deliveries in installments. Delay in delivery of one installment will not entitle Customer to cancel any other installment(s). Delivery of any installment of Products within thirty (30) days after the date requested will constitute a timely delivery. Delivery of a quantity that varies from the quantity specified shall not relieve Customer of the obligation to accept delivery and pay for the Products delivered.
6. OUTFORM’S LIMITED WARRANTY
See Outform Warranty Agreement.
7. OUTFORM CORPORATE RoHS COMPLIANCE AND LEAD-FREE POLICY
It is the policy of Outform to identify and offer products to the Customer as RoHS Compliant or Lead Free only after specific requirements have been met. Outform performs no testing of product and relies solely on the manufacturer of the product for identification of RoHS Compliance and for absence of lead. Furthermore, Outform makes no warranty, certification or declaration of compliance concerning said Products. Product is advertised or offered as RoHS Complaint or Lead-Free only after sufficient evidence is received from the component manufacturer; and any inventory, either in a bin or on order, has been determined to be RoHS compliant and/or Lead Free. Any relevant evidence will be filed and maintained for at least four years from the date of receipt. Outform defines the term “RoHS” as supplier declared compliance to all restricted hazardous substance regulations under the ELV, WEEE or RoHS EU directives, regulations or laws. Outform defines the term “Lead Free” as pertaining to any product that has been declared by a Supplier to be “Lead Free”. All statements by Outform of RoHS compliance are based on produced documentation.
7b. PRODUCT COUNTRY OF ORIGIN
Outform maintains Country of Origin information on all products in its inventory. This information is provided to customers on product labels and product shipping documents. This information is based on manufacturer-provided information according to US Treasury, US Customs Regulations. Outform’s manufacturers do not provide Outform with the country of origin of each raw material or subcomponent that is incorporated into the Manufacturer’s final product.
8. LIMITATION OF LIABILITIES
IN NO EVENT SHALL OUTFORM BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installation or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses. Customer’s recovery from Outform for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the claim, whether in warrant, contract or otherwise. CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD OUTFORM HARMLESS FROM ANY CLAIMS BROUGHT BY ANY PARTY REGARDING PRODUCTS SUPPLIED BY OUTFORM AND INCORPORATED INTO THE CUSTOMER’S PRODUCT.
9. PRODUCT SAFETY NOTICE AND RESTRICTIONS
Products are intended for commercial use only. Products are traceable to the original Equipment manufacturer and Lot/Date Code where available and when requested at the time of customer order. Outform does not determine the specifications or conduct any performance or safety testing of any products that it sells. Specification sheets provided to Customers are produced by the manufacturer or transcribed from information provided by the manufacturer. Outform is not a Qualified Manufacturers List (QML) supplier or a supplier of Qualified Product Listing (QPL) components. Customer agrees that all purchases are for commercial or other applications that do not require QPL components. Outform does not participate in any product safety engineering, product safety review or product safety testing. Outform cannot provide any safety testing, safety evaluation or safety engineering services. Products sold by Outform are not designed, intended or authorized for use in life support, life sustaining, human implantable, nuclear facilities, flight control systems, or other applications in which the failure of such Products could result in personal injury, loss of life or catastrophic property damage. This includes, but is not limited to, Class III medical devices as defined by the US Food and Drug Administration (FDA) and Federal Aviation Administration (FAA) or other airworthiness applications. If Customer uses or sells the Products for use in any such applications: (1) Customer acknowledges that such use or sale is at Customer’s sole risk; (2) Customer agrees that Outform and the manufacturer of the Products are not liable, in whole or in part, for any claim or damage arising from such use; and (3) CUSTOMER AGREES TO INDEMNIFY, DEFEND AND HOLD OUTFORM AND THE MANUFACTURER OF THE PRODUCTS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES AND LIABILITIES ARISING OUT OF OR IN CONNECTION WITH SUCH USE OR SALE.
10. STATEMENTS AND ADVICE
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. Outform shall have no responsibility or liability for the content or use of such statements or advice. Outform Technical support is provided by telephone and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. Outform does not conduct product suitability studies or engineering reviews of products sold, nor for the final product that a Customer produces.
11. NON-CANCELABLE/NON-RETURNABLE PRODUCTS
From time to time, Seller will notify Buyer of a product that is “NC/NR”, (Non-Cancelable/Non-Returnable) upon determining that an order requires such conditions of sale. Buyer understands that “NC/NR” products are obtained by Outform from the manufacturer specifically for the buyer. Irrespective of circumstances, the buyer agrees that “NC/NR” products may not be cancelled, returned or rescheduled by the buyer without the agreement of both Outform’s supplier and the written consent of Outform. All products purchased by Customers classified by Outform as an Electronic Component Distributors or Brokers shall be deemed Non-Cancellable/Non-Returnable.
12. INTELLECTUAL PROPERTY
If an order includes software or other intellectual property, such software or other intellectual property is provided by Outform to Customer subject to the copyright and user license, the terms and conditions of which are set forth in the license agreement accompanying such software or other intellectual property. Nothing herein shall be construed to grant any rights or license to use any software or other intellectual property in any manner or for any purpose not expressly permitted by such license agreement. Unopened software may be returned for credit. Opened software may not be returned unless defective.
13. FORCE MAJEURE
Outform will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, acts of terrorism, epidemics, quarantine restrictions, riots or war. Outform’s time for delivery or performance will be extended by the period of such delay or Outform may, at its option, cancel any order or remaining part thereof, without liability by giving notice to Customer.
14. EXPORT CONTROL
Outform is committed to compliance with all U.S. Export Regulations and Laws. Outform will not sell or ship to countries embargoed by the U.S. Treasury Office of Foreign Asset Control (OFAC). Outform will not sell or ship to individuals or organizations identified by the U.S. Treasury as Specially Designated Nationals and Blocked Persons. Outform will not sell or ship products prohibited under Export Administration Regulations to individuals or organizations identified by the U.S. Department of Commerce, Bureau of Industry and Security (BIS). Outform will not seek export licenses pursuant to Export Administration Regulations. Outform participates in BIS Export Enforcement and OFAC transaction reporting. Furthermore, Outform prohibits the re-export, brokering or transshipment of its products to any individual, organization or country prohibited by the OFAC or BIS. The sale, resale or other disposition of Products, and any related technology or documentation, are subject to the export control laws, regulations and orders of the United States and may be subject to the export and/or import control laws and regulations of other countries. Customer agrees to comply with all such laws, regulations and orders. Customer further acknowledges that it shall not directly or indirectly export any Products to any country to which such export or transmission is restricted or prohibited. Customer acknowledges its responsibility to obtain any license to export, re-export or import as may be required.
14.1 Export Classification Disclaimer
Any use made of Outform classifications, whether it be ECCNs or any variation of Harmonized Tariff codes, is without recourse to Outform and at the user’s risk. Export classifications are subject to change. If a Customer exports or re-exports, the Customer’s company, as the exporter of record, is responsible for determining the correct classification of any item at the time of export. Any export classification by Outform is for Outform’s internal use only and shall not be construed as a representation or warranty regarding the proper export classification nor relied upon to make licensing determinations.
The Terms and Conditions may not be modified or cancelled without Outform’s written agreement. Accordingly, goods furnished and services rendered by Outform are sold only on the terms and conditions stated herein. The sale of Products hereunder will be governed by the Terms and Conditions, notwithstanding contrary or additional terms and conditions in any order purchase order, planning schedule, acknowledgment, confirmation or any other form or document issued by either party affecting the purchase and/or sale of Products. Notwithstanding any terms and conditions on Customer’s order, the information and conditions on the Credit Application are controlling over Customer and Outform. Any conflicting statements or terms listed on the Customer purchase orders, invoices, confirmations or other Customer generated documents (“Customer Documents”), whether heretofore or hereafter submitted, are negated by submission of the Credit Application and the issuance of credit by Outform, and all different or additional terms and conditions contained in any Customer Documents are hereby objected to by Outform. Outform’s performance of any contract is expressly made conditional on Customer’s agreement to Outform’s Terms and Conditions of Sale, unless otherwise specifically agreed upon in writing by Outform. In the absence of such agreement, commencement of performance and/or delivery shall be for Customer’s convenience only and shall not be deemed or construed to be acceptance of Customer’s terms and conditions or any of them. If a contract is not earlier formed by mutual agreement in writing, acceptance by Customer of any goods or services shall be deemed acceptance by Customer of the terms and conditions stated herein. No rights, duties, agreements or obligations hereunder, may be assigned or transferred by operation of law, merger or otherwise, without the prior written consent of Outform. The obligations, rights, terms and conditions hereof will be binding on the parties hereto and their respective successors and assigns. The waiver or breach of any term, condition or covenant hereof, or default under any provision hereof, will not be deemed to constitute a waiver of any other term, condition, or covenant contained herein, or of any subsequent breach or default of any kind or nature. Any provision hereof which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof in that jurisdiction, or affecting the validity or enforceability of such provision in any other jurisdiction. The Terms and Conditions will be governed by and construed in accordance with the laws of the state of Florida and the applicable laws of the United States.
Who we are, what we do and how to contact us:
Who we are:
Outform means Outform Limited., an Israel corporation with headquarters in Tel Aviv; and its affiliated subsidiaries (collectively, “Outform,” or “we“, “us“, “our“). We operate out of many global offices and we partner with vendors, manufacturers and customers worldwide. Outform specifically has presence in the E.U. as well as in California USA, two areas where this document details special treatments of customer information.
Information about this (or any) Outfrom policy should be directed to the Outform Chief Operating Officer, Michael Diliberto, firstname.lastname@example.org
What we do:
Outform’s mission is to design, build, and deploy shopper marketing experiences. To achieve our mission, we enter into agreements with:
• Brands and other customers that engage Outform to create marketing campaigns, or
• Retail stores that engage Outform to create temporary or permanent retail fixture displays, or
• Customers desiring tradeshow representation, or
• Any manner of persons or companies engaging Outform in the creation of digital or physical advertising
How to contact us:
If Outform does not satisfactorily answers your questions or concerns, you may also contact the following for advice, support or complaints:
• Outform’s external Data Protection Officer (“DPO”): Mike Diliberto at email@example.com
Outform adheres to the Self-Regulatory Principles set forth by the Digital Advertising Alliance (DAA) and the European Interactive Digital Advertising Alliance (EDAA). We are members in good standing of the Network Advertising Initiative (NAI), an association dedicated to responsible data collection and its use for digital advertising. We adhere to the NAI Code of Conduct for Web and Mobile. Outform also adheres to the Interactive Advertising Bureau’s (IAB) Self-Regulatory Principles for Online Behavioral Advertising, and the IAB Europe OBA Framework.
Site Visitors: You are a Site Visitor when you visit and interact with our web sites, web pages, interactive features, blogs and their respective contents at Outform.com.
Business Partners: You are a Business Partner when you register (or email with Outform) on behalf of the company you work for to discuss, purchase, service, or support retail marketing and merchandising programs.
How We Keep Information Safe, Transfers Outside the EEA, Sharing and Retention
Outform has a dedicated security team. We maintain tight controls over the personal data we collect, retaining it in firewalled and secured databases with strictly limited and controlled access rights, to ensure it is secure. Please email firstname.lastname@example.org for more information.
Business Partners have access to certain password-protected features of the Outform websites. They are responsible for keeping this password confidential. Please remember that unfortunately, the transmission of information via the internet is not completely secure. A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting personal data from you. Please be aware that we will not send you any emails requesting you to verify credit card, bank information, or any other personal data. If you ever receive an email that appears to be from us requesting such information from you, do not respond to it, and do not click on any links appearing in the email. Instead, please forward the email to us at email@example.com, as we will investigate instances of possible Internet fraud.
Data Transfers Outside the EU/EEA
When we transfer personal data from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in the European Territories, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses and other measures designed to ensure that the recipients of your personal data protect it.
In addition to the description of how we may disclose your personal data for each user type, we may also disclose personal data as follows:
• Within the family of companies controlled by Outform for internal reasons, primarily for business and operational purposes;
• If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred;
• When legally required to do so (e.g., to cooperate with law enforcement investigations or other legal proceedings); and/or
• To respond to a genuine emergency.
In addition, we combine your personal data with those of other users in order to share trend information and aggregate user statistics with third parties, always in aggregated and anonymized form.
The retention period for each of the cookies Outform uses (whether its own or on our behalf by third parties) meets the standards of all relevant laws.
Outform also maintains a Data Retention Policy that details the retention period for personal data based on our analysis of how long the specific data is reasonably required for legal or business purposes. When we no longer need personal data, we securely delete or destroy it. Aggregated data, which cannot identify a device/browser (or individual) and is used for purposes of reporting and analysis, is maintained for as long as commercially necessary.
None of our services are directed to children under 16. We do not knowingly collect personal data from anyone under 16 years of age. If we determine upon collection that a Site Visitor, a User or a Business Partner is under 16, we will not use or maintain his/her personal data. If we become aware that we have unknowingly collected personal data from a child under the age of 16, we will make reasonable efforts to delete such information from our records.
In compliance with European privacy laws, in particular the European General Data Protection Regulation (GDPR), Outform provides specific additional rights for citizens of the European Territories such as the right to access, rectification, right to object, to complaint, erasure and blockage. More specifically:
• the right to request information about whether and which personal data is processed by us, and the right to demand that personal data is rectified or amended.
• under certain circumstances, the right to request that personal data should be deleted.
• under certain circumstances, the right to demand that the processing of personal data should be restricted.
• withdraw your consent to the processing and use of your data completely or partially at any time with future application.
• have the right to obtain your personal data in a common, structured and mechanically readable format.
• contact our data protection officer if there are any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data.
• the right to complain to the responsible supervisory authority if believed that the processing of your personal data is in violation of the legislation.
Please email firstname.lastname@example.org with any questions about exercising any of the above rights.
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com or send to the following address: Outform, 5 David Navon Street Moshav Magshimim, Israel 56910. Please allow 30 days for a response.
Do Not Track
Some browsers transmit Do Not Track (DNT) signals to websites. Because there is no common understanding of how to interpret the DNT signal, Outform does not currently alter, change, or respond to DNT requests or signals from these browsers. We will continue to monitor industry activity in this area and reassess our DNT practices as necessary.