Future Retail Newsletter #120

The evolution of consumer behavior during coronavirus, retail’s contactless future, and brick-and-mortar’s allure amongst beauty brands.

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outform.com OUTFORM // Back To School Shopping – A Learning Curve This year, as the crisis in the United States continues to affect everyday life and the plans for re-opening change by the day, retailers are scrambling to pull together a relevant Back To School message to go with new merchandise. Read More outform.com OUTFORM // The Evolution of Consumer Behavior During Coronavirus Online shopping and BOPIS have rapidly developed into a new behavior for many, and in-store technology like QR, AR, and voice enabled interactions have created a different way for customers to shop in-store. Read More outform.com OUTFORM // How Technology Is Assisting The Integration Of Health & Beauty Lift and learn/place and learn, RFID, AR and facial recognition technology is gaining momentum in the health & beauty retail landscape to enhance the shopper experience by delivering more relevant in-store content and creating personalisation. Read More glossy.co RETAIL // Brick-And-Mortar Retail Hasn’t Lost Its Allure Among Beauty Brands As companies across the board prioritize e-commerce in a coronavirus landscape, some beauty brands aren’t giving up on brick-and-mortar. Read More mckinsey.com RETAIL // The Next Normal In Retail: Charting A Path Forward To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies, then make bold moves to transform themselves. Read More webcache.googleusercontent.com TECH // How Fashion Is Using Tech To Weather the COVID Storm Apparel retailers struggling to weather the COVID storm will be wise to pin their hopes on seamless customer-friendly technology. Read More retailwire.com TECH // Is Retail’s Contactless Future Here Now? Germs are top-of-mind worldwide thanks to the novel coronavirus pandemic and many people are looking to limit physical contact with potentially contaminated surfaces. Those, in a nutshell, are the factors speeding adoption of contactless technologies. Read More interactive-collection.com OUTFORM // Interactive Collection – Contactless Retail Solutions Catering to the specific needs of the modern day shopper, The Interactive Collection delivers customization and safety through touch-free retail tech such as RFID, QR, voice activation, gesture control and motion sensors. Read More frameweb.com CX // Why The Storefront Will Take Precedence Over The Sales Floor Consumer desire for convenience means that store facades will remain central to product discovery and purchasing post-pandemic. Read More entrepreneur.com CONSUMER INSIGHTS // How The Crisis Is Changing Consumer Behavior What extended work from home scenarios mean for consumer behavior and where the best opportunities lie. Read More jingdaily.com DESIGN // How Mixing Art & Retail Can Work In China (And How It Can’t) In China’s retail scene, art and curation have the ability to tap into Gen-Z shoppers, and they could be remedies for brands and retailers’ after COVID-19. Read More cnbc.com BRAND HIGHLIGHT// DoorDash & Walgreens To Deliver OTC Drugs & Other Health Products DoorDash COO Christopher Payne told CNBC that the company’s strategy to grow expand outside restaurant delivery was influenced by the coronavirus pandemic. Read More risnews.com BRAND HIGHLIGHT // Walmart Canada to Spend $3.5B On Technology And The Customer Experience Walmart Canada plans to invest billions to transform the customer experience, including creating 150 “stores of the future.” Read More retaildive.com BRAND HIGHLIGHT // Neiman Marcus Launches Virtual Hub The 113-year-old retailer piloted remote services over a year ago, which is handy now as it works its way out of bankruptcy during a pandemic. Read More outform.typeform.com OUTFORM // Newsletter Survey How are we doing? Please take a moment to provide your feedback on our Future Retail Newsletter. Read More outform.com OUTFORM // Get More Innovation News Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail. Read More