Future Retail Newsletter #148

Balancing efficiency with ethics at the checkout, how design can make your image more millennial-friendly, and Ikea is helping to turn a Swedish city into a sustainable community. This and more in this week’s Future Retail Newsletter.

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RETAIL // Why Retailers Must Focus On Email Customer Support To effectively compete and create a loyal customer base, e-commerce companies need to prioritize email customer support. mytotalretail.com Read More

RETAIL // Why Online Retailers Must Balance Efficiency With Ethics At The Checkout For some, the pandemic hastened a slow demise, while others had to make drastic changes to their operating model, slashing costs and taking on additional liabilities in order to stay afloat. thedrum.com Read More

RETAIL // The Inconvenient Truth About Drugstores By filling up stores with junk food, tobacco and other high-margin goods, these retailers may be risking loyalty and market share in other key categories. retaildive.com Read More

DESIGN // How Can Design And Experience Save Retail Stores? To bring back customers, retail stores of the future will be highly designed and provide a new type of shopping experience. archdaily.com Read More

DESIGN // Spatial Design Helps Food Brand Make Their Image More Millennial-Friendly Roly-Poly Cotto, an entertainment-driven hospitality venue in Seoul from major food brand Ottogi, was created by Studiovase to help draw in a younger crowd of consumers. frameweb.com Read More

BRAND HIGHLIGHT // The Secret Lab Where Nike Invented The Power-Lacing Shoe Of Our Dreams Nike’s Tinker Hatfield and Mark Parker created the original power-lacing sneakers for BTTF. Now go inside the lab where Nike just invented them for real. wired.com Read More

BRAND HIGHLIGHT // IKEA Will Help Turn A Swedish City Into A Sustainable Community IKEA is moving beyond the confines of the eco-friendly home to work on sustainable urban living. The flat-pack giant is partnering with the municipality of Helsingborg in its native Sweden on a green community project, known as H22, that takes in agriculture, retail and housing. engadget.com Read More

BRAND HIGHLIGHT // Inside Amazon’s Advertising Business, Which Is $13 Billion And Growing Fast Amazon is making big moves to grow its advertising business, sending ripples through the ad industry. businessinsider.com Read More

TRENDS // Selling Wellness: Retailers Best Buy, Walmart, and Amazon Are Turning To Health For Growth If COVID-19 has taught us anything it is protecting our health and maintaining a strong immunity system maybe the cheapest health insurance policy going. forbes.com Read More

TRENDS // How CVS And Other Retailers Will Dole Out Any Surplus Covid Vaccine Doses As Covid-19 vaccination efforts get underway at major retailers and pharmacies, what to do with excess vaccine becomes a bigger question. cnbc.com Read More

OUTFORM // Newsletter Survey How are we doing? Please take a moment to provide your feedback on our Future Retail Newsletter. outform.typeform.com Read More