Future Retail Newsletter #119

How COVID-19 boosted QVC, HSN and livestreaming, the changing face of health and beauty, and open-air shopping breaking the boundaries of retail spaces.

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linkedin.com OUTFORM // The Changing Face Of Health & Beauty In 2020 The beauty industry has certainly seen a turbulent couple of months, with the current COVID situation predicted to cause a 20-35% revenue decrease for 2020. Read our report on current health & beauty trends. Read More outform.com OUTFORM // Sustainable Adaption Within Health & Beauty Demand for sustainable products and ethics are front and centre in the minds of leading retailers on the high street. Sustainability is the new expected norm for consumers, leaving a gaping need to adapt the retail environment and offering, in order to achieve these sustainable standards. Read More outform.com OUTFORM // Sidewalks Become The New Aisle Restaurants and businesses are setting up open-air seating and local shops (which too have seen a surge since the beginning of COVID-19) are breaking boundaries of their retail spaces, and extending their aisles into the sidewalks. Read More interactive-collection.com OUTFORM // Interactive Collection The creative tools and building blocks needed to bring leading retail innovation to life through QR, RFID, gesture, touchless buttons, and more. Read More retaildive.com RETAIL // How COVID-19 Boosted QVC, HSN And Livestreaming As the veteran telecommerce networks adapt to the challenges of the pandemic, other brands are catching up to the future of livestreaming. Read More retailtechinnovationhub.com TECH // Retail Technology News And Analysis For Omnichannel Retailers US shoppers want more voice-activated demos, augmented reality try-ons and mobile-activated self-checkout options in post-pandemic retail environments, according to research by Outform. Read More thedrum.com TECH // Preparing For A Low Touch High Tech Economy Social distancing and “touchless-touch” – or low touch – interactions are here to stay for at least some time. And while these behaviors may result in restrictions in interaction, they are also an opportunity for innovation. Read More forbes.com TECH // Shoppers Will Interact With Robots, But Do Have Limits Consumers are open to robots aiding their shopping journey and even making their next meal but draw the line at a machine spending their money without their involvement. Read More ey.com CONSUMER INSIGHTS // 5 Consumer Segments Will Shape Demand Beyond COVID-19 Five new consumer segments will emerge beyond the COVID-19 pandemic according to the third edition of the EY Future Consumer Index, a monthly survey tracking the sentiment and behavior of 14,074 people across 18 countries. Read More mobilemarketer.com BRAND HIGHLIGHT // Coke Adds Contactless Tech To Freestyle Machines In-Store Digital soda fountain screens will now display a QR code that lets smartphone users make and pour their selections without having to download an app. Read More retaildive.com BRAND HIGHLIGHT // WhatsApp Introduces QR Codes For Small Businesses The Facebook-owned platform also added catalog sharing to aid merchants as they reopen and expand online. Read More fastcompany.com BRAND HIGHLIGHT // On-Site Solar Provides 100% Of The Power At This McDonald’s By 2030, emissions from McDonald’s restaurants and offices will need to drop 36%, compared to 2015, to meet the company’s science-based targets. This new restaurant now open at Walt Disney World Resort in Florida is one step toward that goal. Read More retaildive.com BRAND HIGHLIGHT // Amazon Plans More Go Grocery Stores The retailer will open cashierless stores in the Seattle area and Washington, D.C., and plans to open supermarkets in California and the Chicago area. Read More mobilemarketer.com BRAND HIGHLIGHT // Nike Kicks Up Coloring Book wWth AR Sneakers Readers can draw on diagrams of Air Max shoes and see a digital version of their creations hover above the page. Read More outform.typeform.com OUTFORM // Newsletter Survey How are we doing? Please take a moment to provide your feedback on our Future Retail Newsletter. Read More outform.com OUTFORM // Get More Innovation News Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail. Read More