Future Retail Newsletter #142

2021 is the year of transformation, bringing us technology innovation, customer experience improvements, and new retail opportunities.

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TRENDS // Top Business and Technology Trends in 2021 Digital nomadism, philanthropy, and sustainable development goals (SDG) will be popular keywords in 2021, and we will also see rapid changes in top technological and business innovation — all based on people’s experience during the pandemic. inc.com Read More

CUSTOMER EXPERIENCE // 2021 Trend Predictions Digital and marketing experts share their predictions for 2021 and the world of customer experience, including cross-channel continuity, in-store experiences, and ethical design. econsultancy.com Read More

RETAIL // 2021 Is A Year Of Opportunity In Retailing 2021 will see new initiatives that will strengthen commerce. More digital sales, stronger alliances, faster decisions as we welcome a coronavirus vaccine and a new norm. forbes.com Read More

CUSTOMER EXPERIENCE // 6 Trends Shaping CX Redesign In 2021 Consumers noticed businesses that were able to deliver food to the table, keep them stocked up on the essentials and give them easy access to digital services won their business. There was no time for second chances. This impatience with a poor experience will continue into 2021. customerthink.com Read More

TECH // The Biggest Tech Trends For 2021, From Fintech To E-Commerce Looking at the technological trends that drove our lives in a year which was crippled by the Covid-19 crisis and what we can look forward to in 2021. economictimes.indiatimes.com Read More

RETAIL // Livestreaming Will Take Retail By Storm in 2021 Looking forward to a new year, we can expect to see even more changes as consumers test new channels for discovery and purchases, while brands and retailers seek to position themselves wherever they anticipate shoppers will be. adweek.com Read More

RETAIL // Will ‘Luxury’ Beauty Retail Exist In 2021? After years of fighting for the “luxury” beauty experience, it appears beauty companies are giving in to the masstige retail reckoning. glossy.co Read More

TECH // How AR & VR Are Changing Marketing in 2021 A new strategy for immersive storytelling medium.com Read More

RETAIL // Social Commerce Is Transforming The Online Shopping Experience Social platforms look to let users browse, shop and purchase seamlessly and entirely within one connected social media experience. This development has the potential to fundamentally transform the way we buy online. thedrum.com Read More

RETAIL // The Exhilarating World Of Post-Pandemic Shopping Experts suggest that brick-and-mortar stores are about to get more fun, because they’ll be devoted exclusively to entertainment and discovery. fastcompany.com Read More

OUTFORM // Newsletter Survey How are we doing? Please take a moment to provide your feedback on our Future Retail Newsletter. outform.typeform.com Read More