Future Retail Newsletter

How omnichannel builds strong customer relationships, Samsung’s new tech playground, and Costco’s overwhelming popularity in China. This and more in this week’s edition of The Future Retail Newsletter.

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CX // Focusing On Customer Experience Is No Longer Optional No matter what size or industry you may play in, you are now competing based on the experience you provide to your customers. forbes.com nbsp; RETAIL // Omnichannel Support To Build Long-Term Customer Relationships It’s not enough that your brand remains accessible on a customer’s chosen channel — that conversation also has to seamlessly transfer to other channels when required. glossy.co RETAIL // New Store Openings: Versace In Beijing, Chanel In Paris, Everlane In L.A. Designers have a growing check-list to mind when creating brick-and-mortar shopping spaces today – here are nine new spots that mind the retail shift. frameweb.com nbsp; TECH // How Googly Eyes Solved One Of Today’s Trickiest UX Problems A little robot at a library in Helsinki went from reviled to beloved, all because it got a new pair of plastic eyes. fastcompany.com DESIGN // Not Your Typical Cafes Cafes have integrated themselves into our lifestyle, from quick pit-stops to refuel our caffeine hit to leisurely catching up with people or even a book. This particular collection of designed spaces are here to redefine the traditional coffee space. yankodesign.com nbsp; DESIGN // China Looks To Art Galleries To Bring novelty Into Movie Theaters To combat the expected slump in movie-ticket sales, architect Alexander Wong looked to an unexpected category for the inspiration of Shanghai’s Maison Muse. frameweb.com DESIGN // Wavy White Concrete Roof Tops Foster + Partners’ Aventura Apple store In Miami Foster + Partners has completed its latest Apple Store in Miami with an undulating white concrete roof that draws on the city’s art deco buildings. dezeen.com nbsp; BRAND HIGHLIGHT // Samsung KX, A Tech Playground That May Be The Future of Retail Samsung KX is a new high-tech playground and showroom in the center of London that’s definitely not a retail store. You play with plenty of Samsung tech, but there’s no stock, no sales people, and no pressure to buy the toy you’re messing around with. digitaltrends.com BRAND HIGHLIGHT // Costco’s First China Store Was So Popular It Shut Down Traffic Costco has built a cult following in the United States — now it’s China’s turn. The country’s first Costco store is so popular that it had to shut down early on its first day because of too many shoppers. cnn.com nbsp; BRAND HIGHLIGHT // Boxed To Offer Beauty And Apparel Through Century 21 Boxed is yet another grocery retailer dipping its toes into the apparel and beauty industry, but the company’s partnership with a respected, high-traffic department store could give it the leverage it needs to stand out from competitors. retaildive.com OUTFORM // Get More Innovation News Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail. outform.com nbsp; OUTFORM // How Are We Doing? Take Our Survey We’d love to know what you think of Outform’s Future Retail Newsletter. It only takes 5 minutes and will help us improve our content to fit your interests better. outform.typeform.com